Included hub access
The one-time purchase includes your branded hub, standard Elevate NFC card, hub setup, card programming and testing, and at least 10 years of hub access from activation, with no recurring hub fee during that included period. This is Elevate’s service commitment for the hub; it is not a guarantee that a physical card will remain undamaged for 10 years. Physical cards are not covered for ordinary wear, loss, misuse, or damage after delivery.
Changes after purchase
One change request per purchased hub is included. After that, updates cost $9 per request, including any applicable tax, with no subscription required. One request combines supported edits submitted together to one existing hub, such as a business display name, logo, social links, or Google review destination. At the launch of online changes, each verified existing hub receives one fresh complimentary update; future use is tracked. Verify access using the purchase email before reviewing or submitting changes. Contact support for access recovery, punch card changes, or other unsupported requests.
Initial setup and corrections before setup approval do not use your complimentary request. Correcting an Elevate error is always free and does not use the allowance. A separate business or location requires another hub purchase. A standard update does not include new features, custom development, or services outside your existing hub.
Optional Elevate Pro
Pro costs $39 per year, per hub, including any applicable tax, and includes 12 update requests during that hub’s coverage year. It renews annually until canceled. Existing customers join at the regular annual price. Review the total, tax, and subscription terms at checkout before enrolling. Pro covers updates separately from the hub access included with your original purchase.
Available Pro updates are used first, then a separate available complimentary update. After those are used, each additional request requires your approval of the $9 price; there are no automatic overage charges. Unused Pro updates expire at the end of the coverage year. Coverage cannot be shared between hubs. Extra physical cards opening the same hub do not require extra Pro coverage.
Canceling Pro renewal keeps your remaining updates available through the end of the paid coverage period. It does not disable your hub or remove loyalty progress. Your separate complimentary update does not gain an expiration date when Pro ends.
Online changes and Pro checkout are currently in private testing. Contact support for changes while public access is being prepared.
Customer responsibilities
You are responsible for providing accurate business and programming details, maintaining access to the third-party profiles and pages you ask us to link, and contacting support when those details need to change. The included offer does not promise unlimited redesigns or services outside the purchased hub and card setup.
Shipping
We ship to U.S. addresses only. Cards ship within 10 business days after payment and required business details are confirmed. This is a shipping window, not a delivery guarantee. Shipping is charged separately and shown before payment. If we cannot verify your listing or need missing information, we contact you before programming.
Cancellation and refunds
You can cancel for a full refund before we program your cards. If a card arrives damaged or was programmed incorrectly, contact us for a replacement or refund. For other concerns after programming, contact us so we can review the specific order; no broader return promise is stated here.
Delays and support
If we cannot meet the stated shipping window, we will contact you about the delay and work with you on a new date or a refund. Email support@elevatebusinesshubs.com with your name and order details. Please do not include payment card numbers or staff PINs in email.
