Included hub access
The one-time purchase includes the physical cards, programming, setup, and hub access for at least 10 years from activation, with no recurring hub fee during that included period. This is Elevate’s service commitment for the hub; it is not a guarantee that a physical card will remain undamaged for 10 years. Physical cards are not covered for ordinary wear, loss, misuse, or damage after delivery.
Customer responsibilities
You are responsible for providing accurate business and programming details, maintaining access to the third-party profiles and pages you ask us to link, and contacting support when those details need to change. The included offer does not promise unlimited redesigns or services outside the purchased hub and card setup.
Shipping
We ship to U.S. addresses only. Cards ship within 10 business days after payment and the business details needed to program them are confirmed. Shipping is charged separately and shown before payment when ordering opens. If we cannot verify your listing or need missing information, we contact you before programming.
Cancellation and refunds
You can cancel for a full refund before we program your cards. If a card arrives damaged or was programmed incorrectly, contact us for a replacement or refund. For other concerns after programming, contact us so we can review the specific order; no broader return promise is stated here.
Delays and support
If we cannot meet the stated shipping window, we will contact you about the delay and work with you on a new date or a refund. Email support@elevatebusinesshubs.com with your name and order details. Please do not include payment card numbers or staff PINs in email.
